Last Thursday AJG Parcels ‘delivered’ a large, well-packed, wooden elephant in a box marked ‘fragile’. Dumped end-on into my rubbish bin with a card through the door to say so, despite this clearly contravening the terms stated on the card as well as (not for the first time!) ignoring the note I’ve had fixed by my doorbell for years. And, perhaps not surprisingly when I had to extract the green (rubbish) bin from behind the blue (recycling) and lay it on its side to coax the box out, with a broken tusk and more serious injury to its tail clearly caused by their careless — nay, cavalier — handling!
To cut a long story short when I’ve only once before been riled enough by something like this to give it blog space, I used to rate AJG as a good local firm but don’t now. Their treatment of my parcel was shocking, but it’s their subsequent complete failure to sort things out with the sender rather than that ill-fated initial parcel drop (yes, drop!) that’s driven me to post here when I’d just have left it had they responded more reasonably. So, no, I’ll never willingly use them again, but appreciate others may still send stuff with them. In which case I may yet find myself struggling not to ask the driver (assuming we actually meet) ‘are you the one who broke my elephant?’
Since I believe passionately in fairness and giving people every chance, it takes a lot to earn a blog post like this, but… AJG Parcels, you deserve it!
